Wednesday
November 19, 2008
The other day I talked about the use of educational content in e-mails versus the use of strict promotion/sale content. Customers may go to your site to find a specific product, but they are more often going to your site to fill a need or find a solution to a problem. Educational content is needed, especially on the web, to guide customers to the products that they seek based on the problems they are trying to solve.
With this in mind, I’m impressed by the simple homepage feature that Lands’ End has on their site. The concept is simple: customers are looking for outerwear and the site is guiding them to the type of outerwear they need based on the climate that they live in. It’s a real simple concept that works well, from the user perspective:
I think apparel retailers often over look the types of problems that they are actually solving with their clothing. Focusing on fashion, trends and styles is very important but don’t overlook the utility of what you sell.
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Thursday
November 13, 2008
Some stories that are on my radar this morning:
McDonald’s is testing no-brand marketing in Japan by opening a store without any of the colors, logos, or branding of their traditional stores. Supported through non-traditional marketing such as hand outs, viral campaigns, and a unique website, the store offers two menu choices and that is it. Intriguing concept and I wonder how long it is until we see that more often in the United States. Jon Sykes also shares his thoughts on this campaign.
Linda at Get Elastic has a very informative post about the benefits of pushing educational content, rather than sales promotions, in e-mail. In Should Retail Email Sell or Inform? An A/B Split Test Case Study, she provides a look into an study into different types of e-mails that were sent out from a retailer and provides concrete information on ROI, conversion rates, and sales results. Summary is, content is king and the e-mails that were focused on educational content and information performed better than the sales oriented e-mails. Good information for all retailers.
Over at CNBC, Cindy Perman writes about the impact the economy is having on second hand and consignment shops. Some intriguing sales numbers from Goodwill and quotes from consignment store owners that reflect the uptick in sales and traffic they are seeing this holiday season. At least someone is seeing positive gains this season.
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