Posts Tagged ‘piperlime’

Around the Web: Back to School 2008 Screenshot Edition

As always, I’m looking at a ton of e-commerce sites lately. Decided to run through some of the landing pages that I am seeing around the web right now to show off the variety of promotions and marketing going on. Though it’s not as denim-centric as it was two years ago, it’s obvious denim is still the #1 push in the back to school season.

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Gap, Inc. (finally) integrates all brands online

Almost one year ago, I discussed the number of reasons why Gap, Inc. should integrate all of their brands online. Today, they’ve taken the first steps to doing exactly this. They’ve announced upgrades to their website that integrates their brand websites into one shopping session. Now, the customer is able to shop all four brands (Gap, Old Navy, Banana Republic, and Piperlime) using one shopping cart, one checkout process, and one shipping method. Kudos to Gap for making it easier for the user to shop their brands all at once.

I would still like Gap to recommend products across brands - Sell me a pair of Old Navy shorts with my Gap hoodie. I would still like to see them blog about new fashion items and offer ways to mix and match items across brands. But an integrated shopping and checkout experience is a positive step forward for this retailer.

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Should Gap integrate all of their properties online?

Piperlime at Old Navy

Looking at the Old Navy website to see what’s new, I noticed a box on the side of the main page advertising Crocs from Piperlime. Piperlime is the online footwear website that Gap launched last year. Carrying a range of styles and brands, this website is a very interesting endeavor by Gap.

Up until now, I don’t remember seeing much advertising for Piperlime on the other Gap Inc. properties. I could be wrong on that, but nothing has jumped out at me in the past. After seeing this integration on the Old Navy website, I checked and it is also on the main page for Gap and Banana Republic.

This is a great way to leverage their own brand through multiple channels. I’d venture to guess that a large segment of the shoppers of Gap, Old Navy, and Banana Republic, are not aware of the Piperlime brand. It is very smart to see them expose the brand this way.

I would love to see them take another step and integrate Piperlime even further into their brands. Why not include Piperlime shoes as recommendations to outfits on Gap.com? I realize all three of their brands have footwear selections of their own, but they are very limited compared to what Piperlime is offering.

In order for Gap to continue their turnaround efforts, they need to focus on three different consumer segments for their three brands. It is something they are working on already. But I’m imagine that there is still going to be some overlap between the brands. Why not take things even further and integrate all of the brands? Not one website, exactly, but recommend a Gap sweater to go with a pair of Banana Republic khakis and shoes from Piperlime.

Customers who bought this Gap shirt also bought these Old Navy jeans. I know I’m not the only one shopping at all three of their stores.

A great way for Gap Inc. to do all of this would be with a blog. Put a human face on the company and show off the newest fashions. Show me the new collection coming into my local Gap store and show me how I can dress that up with items from Banana Republic. Using already available technology, like blogging, could be a cornerstone of Gap’s continued regrowth efforts.

Again, I don’t think Gap should combine all of their brands into one. They need to have distinct plans for all of them. But there will be overlap and, I just have to wonder, if there is opportunity to leverage that online.

More Piperlime images:

Piperlime at Banana Republic

Piperlime at Gap

What do you think? Am I crazy to think this or Gap Inc strengthen their overall brands by integrating them somehow online?

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Q2 Earnings, Gap Inc.

Not very suprisingly, Gap Inc. did not post good Q2 results and has lowered their year-end projections:

SAN FRANCISCO, Aug. 17 /PRNewswire-FirstCall/ — Gap Inc. (NYSE: GPS - News) today reported net earnings for the second quarter which ended July 29, 2006 of $128 million, or $0.15 per share on a diluted basis, compared with $272 million, or $0.30 per share, for the same period last year.

Second quarter net sales were $3.7 billion, compared with $3.7 billion for the same period last year. Comparable store sales decreased 5 percent, compared with a prior year decrease of 3 percent.

“The second quarter continued to be challenging, as we aggressively cleared inventory to prepare for fall merchandise, and we invested in marketing and stores to improve second half performance,” said Gap Inc. president and CEO Paul Pressler.

“Each brand is at a different stage in its turnaround,” continued Pressler. “We are encouraged by improved performance at Banana Republic and our online division. And while we are making progress at Gap and Old Navy, we know it will take several seasons of consistent product, marketing, and store improvements to win back our customers. We remain committed to the strategies at each of our brands and to our growth initiatives.”

(The rest of the press release is here.)

The huge markdowns they took towards the end of the season to make way for the new Fall re-launch really hit them hard. This shouldn’t be suprising. A long time ago, everyone should have realized that Q2 was going to be nasty for them.

The turnaround of the Gap brand is going to be hard, as I’ve talked about in the past (here and here). The hardest part now is going to be in remaking their image and getting customers back into the store. And so far, this has been a challenge:

That said, our sales results month-to-date are trending below our expectations. Although we are disappointed with this initial performance, we are not discouraged and are seeing some successes. Our body business is building momentum, and our kids, baby, and maternity division is tracking well.

In adult, customers are responding well to several of our key items. Most notably, our women’s clean pants, clean sweaters, casual bottoms and knits. In men’s, our new khaki pants, fashion cargos, graphic and short-sleeve knits are all performing well.

Denim across the board continues to be challenging, particularly our five pocket jean. Compared to last year, our fall denim buys are lower and we skewed our assortment for trend-right fashion styles in darker washes.

But they are also noting that they are very pleased with the execution in the stores (though, would they really say that they weren’t?) and that their customer service survey scores have increased at Old Navy and Gap. That is a positive sign. The key is going to be getting to each customer, one by one, winning them back, and hoping that they tell their friends about it. Increased customer service scores is a great first step and early indicator of that.

Look for the Fall 2 Update in Mens & Womens to happen at Old Navy on August 28. I am interested to see where they plan on going, fashion wise, post BTS.

Look for 100 adult Gap stores to be remodeled by the end of the year. I guess I am in an area of higher performing Gap stores, since I have three of the new concepts out of the four closest stores.

This will be an intriguing quarter to watch Gap and all of their brands. Except Old Navy and Gap proper to be the most fun to watch, while Banana Republic should continue to build on the moderate momentum that they’ve seen in the first half of 2006.

Will the young adults come back to Gap? Will the increased marketing effort pay off? How will they look in three months, as we go into the Holiday season? I wouldn’t expect a big turnaround this quarter, but I hope for their sake that they are announcing some positive sparks of light come October.

More coverage from Marketwatch and The Street.

Transcript of the conference call provided by Seeking Alpha.

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