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Macy’s cutting 7,000 jobs

Another reduction in the retail workforce: this time it is Macy’s announcing a 4% reduction in their workforce, slashing 7,000 jobs. 5,100 of those are at the store level.

“Reducing our workforce is an unfortunate outcome of the current economic environment, and I am frustrated that so many of our people will be unable to move forward with us as we proceed into a very exciting future for Macy’s and Bloomingdale’s,” Macy’s CEO Terry Lundgren said in a statement.

The retailer estimates the restructuring efforts will reduce previously planned expenses by about $400 million a year beginning in 2010.

This is the latest in a line of retail layoffs – last week Home Depot, Starbucks, Williams-Sonoma, and Target all announced layoffs. Best Buy has also announced that they will be cutting workforce in their corporate headquarters later this month.

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Express Lane for December 4

ComScore reports that Cyber Monday spending increased 15% over last year. While the November to December period is down 2% from last year, this weekend saw tremendous gains in online sales. Breaking down the data a bit more, ComScore today reports that there was a 22% increase in online shoppers, though a decrease in the average value per transaction. Online shopping sites saw a 33% jump in traffic, with Best Buy seeing a 131% increase in traffic. I hope they were able to reap the benefits of that. More detailed breakdowns available in today’s release from ComScore.

Best Buy recently turned to their retail stores to look for talent to build their new intranet. There seems to be a good focus on breaking down divisions between rank and accelerating communication from the bottom up. Employee feedback is being used by merchants to help make better, and most likely, more timelier decisions. I also really like the fact that they went to the store level to find the skill to build the intranet, essentially allowing the target audience to have a major say in how the site will be built.

Walmart and Coke have released a new commercial called “Joy! Enough to go around“. The commercial pushes the low prices that Walmart has on Coke products; prices so low that it allows the star of the video to throw a holiday party for everyone he knows. It’s a really well crafted video. I love the continuous, one-camera shot of this video. Now, I can’t get the jingle out of my head. Well done, I think.

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NJ GOP Proposes Sales Tax Holiday to Spur Consumer Spending

On Thursday, the New Jersey Legislature is being convened in order to discuss ways that the state can deal with the current economic crisis. Today, in advance of that meeting, New Jersey Republican leaders have proposed an unprecedented 5 week sales tax holiday, right through the heart of the Holiday spending season. From the Star Ledger:

The proposal would cut the sales tax in half — to 3.5 percent — during the busiest retail buying season, Thanksgiving through Jan. 4. The sales tax in the state’s 32 Urban Enterprise Zones — areas where economic incentives, such as reduced sales taxes, are offered to encourage development — would also be cut in half, to 1.75 percent, to stimulate buying in cities.

The proposal would affect any item subject to New Jersey’s sales tax, from restaurant meals to automobiles.

Two Republican officials said it would jump-start the economy by allowing customers to pay less for merchandise and increasing retail sales.

Both parties are going to come out with ideas, some grandiose and some small, in order to deal with the economic crisis. While I am not economist, an idea like this seems like it could spur consumer spending. While it may not stop the hemorrhaging that some national retailers are going to experience this season, it may slow down losses enough, on a localized level, to help some small businesses and niche retailers get through this tough time.

That’s not to say that it is a plan without flaws. The article above estimates the loss of tax revenue to be at $500 million, which is a huge financial hit to a state that is already strapped and proposing many alternative ideas for how to raise money. Residents here have seen many ideas floated around – from tax increases, new surcharges on gasoline, and toll hikes. With decreased spending and already lower tax revenues, is now really the time to take half a billion dollars more from state revenue? Can the lower tax rate really increase consumer spending to overcome the decrease in state revenue?

My gut feeling is that the tax cut, on it’s own, will increase consumer spending on large ticket items and increase traffic to stores on the borders with other states. Businesses that will see a boost from this proposal will be car dealers and the Best Buy on Route 17 (right across the border from New York). I don’t know if, overall, the spending increase is going to be large enough to offset the decreases we are already going to see.

A sales tax decrease is only going to work if one of two things happens. First, it requires that people have money to spend. The family who isn’t making their mortgage payment probably is going to spend more now that the sales tax is reduced. The second requirement is that people want to spend the money. People may be making their bills and have money to spend, but that doesn’t mean they are going to want to spend more money just because the sales tax is slashed. They may want to take that money and put it towards other debit or savings rather than spend.

I can very well see an economic proposal coming out of New Jersey on Thursday that includes a sales tax reduction as one part of a multi-prong economic package. What else will be included, I’m not sure, but I can very realistically see the sales tax reduction as one facet of the package.

I previously talked about the economic impact of the sales tax rising from 6% to 7% in New Jersey.

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Target, Home Depot, Best Buy Donate to Gustav Relief Efforts

More announcements from retailers offering assistance in the aftermath of Hurricane Gustav:

Best Buy, with eight stores in the affected region, has announced that customers can donate to the American Red Cross through all of the stores nationally through September 30, 2008. The retailer will also match donations up to $1 million.

Home Depot has announced it has donated $300,000 to the American Red Cross, in addition to $500,000 that the retailer donated to employees who were affected by the storm.

Finally, Target has announced a variety of relief efforts. They’re donating $300,000 in product relief packages assembled by volunteers and delegates from the Republican National Convention. The retailer has also given the American Red Cross access to their store in Convington, LA for use as an emergency operations center, and are allowing the Salvation Army to use a vacant store in Dallas, TX to store supplies.

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Express Lane for August 11

Couple of stories catching my eye this morning:

The New York Times has a look Red Hook, Brooklyn, just a couple of months after the Ikea there opened. Many community residents were against the opening of this location, as they feared the traffic and noise impact on the local community. Ikea also tore down several historic buildings to make room for this location. But now, just two months after the retailer opened there, some residents in the community are finding positives in what Ikea has brought to the community.

Best Buy has announced a series of airport kiosks/vending machines that will dispense cell phone accessories and other portable electronics. Apple has had their own iPod vending machines in airports and other locations for a few years now and this model has, seemingly, worked well for them. This similar model should also prove to be a low-cost distribution channel for Best Buy.

Finally, Customer World is discussing social media in banking and the obstacles that it faces in adoption. Interesting views on an industry that has been slow to adopt social media and why customers would be reluctant to embrace social networking in banking.

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Express Lane for August 7

Social Shopping is an emerging field and E-Commerce Times has a great post that explains what is is, provides a rundown of different social shopping services, and opportunities for retailer involvement within the field.

With social media transforming the way we work and interact, there becomes less of a distinction between the time we spend on and off the clock, so to say. Steve Bendt provides a great look into the ramifications of wage laws in the United States and the impact they have on retailers who look to use social media to connect with their customers.

Get Elastic is talking about the viral marketing video campaign from Office Max that ties in to their Back to School “Penny” marketing. I really like this campaign. It is a series of fun videos that ties in well with the overall brand position for Officemax for this season. Good job by Officemax, I think.

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Express Lane for 6/25/2007

Just two quick links for today:

In regards to today’s earlier entry about the perils of catching a shoplifter, I came across another recent story on the same topic. Last week, a shoplifter tried to stab a Home Depot security guard with a screwdriver he just stole.

Then there’s an article from the Billings Gazette about how retailers and others are recruiting teenagers to fill Summer jobs. Good look at a local American Eagle Outfitters location and how the manager there goes about recruiting new employees, as well as some of the methods used by others to fill other, non-retail, jobs.

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Shoplifter pulls knife on Best Buy employee

From the Asbury Park Press, a reminder of one of the dangers the retail employees do face and need to be cognizant of:

Police arrested a 21-year-old township man on shoplifting charges, and also charged him with pulling a knife on the store employee who confronted him.

Police charged Arthur A. Montague, 21, who has been living at the Holmdel Motor Inn on Route 35, with robbery, shoplifting, possession of a weapon, and possession of a weapon for an unlawful purpose.

On Saturday, at about 4:58 p.m., township police received a report of a male suspect who had just shoplifted a lap top computer from the Best Buy in the Holmdel Commons on Route 35. The suspect was seen leaving through the rear service bay of the store by a Best Buy employee, police said.

When approached by the employee, the subject took out a chrome knife and started waving it toward the employee, advising him to stay away, police said. The incident was also witnessed by a store manager.

I am happy to hear that everyone is safe and the suspect was caught. More on this story from the Asbury Park Press.

Sometimes retail workers can forget that they are surrounded by hundreds of thousands of dollars of merchandise and large sums of cash. Unfortunately, there are people who will want their hands on this stuff and will do anything to get it. Even a shoplifter with a $15 shirt may turn out to have a weapon on them and will want to use it.

I’ve seen a shoplifter attempt to run over associates with his car after he was stopped with less than $200 worth of merchandise because he had outstanding warrants and didn’t want to get arrested. I know people who have been on the receiving end of armed robberies and smash and grabs.

While the vast majority of people who walk through the doors of a retailer are normal shoppers, there is always going to be that small small small percentage looking for something else. This is why employees need to be aware and remember that it is not worth getting injured, or worse, when trying to apprehend a shoplifter. This is also why most retailers have such strict policies as far as who can make an apprehensive and how it has to be performed.

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Best Buy on customer insight and cross-channel analysis

Intelligent Entreprise has a quick interview with Best Buy’s Senior Director of Customer Insight, Matt Smith. Good look at how retailers look at all of the channels available to them and how they are trying to understand and better target their customers.

While I believe that retailers need to better look at ways to interact with their customers, using emerging social media technologies, I think that Best Buy’s customer analysis is a good building block. Understand your customers, but interact with them and they’ll tell you more about themselves than you could ever harvest.

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Best Buy Tech Accused Of Planting Camera In SoCal Woman’s Shower

Oops. From NBCSanDiego.com:

A woman and her daughter filed a lawsuit Wednesday against Best Buy’s Geek Squad in which they accused a computer technician of videotaping the daughter while she was in the shower.

The mother said she hired the tech, who faces criminal charges, March 2 at the Best Buy in Industry.

Natalie Fornaciari said the technician used her daughter’s bathroom and allegedly positioned a cell phone camera in the room to catch the 22-year-old woman while she showered.

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