Couple of stories catching my eye this morning:
The New York Times has a look Red Hook, Brooklyn, just a couple of months after the Ikea there opened. Many community residents were against the opening of this location, as they feared the traffic and noise impact on the local community. Ikea also tore down several historic buildings to make room for this location. But now, just two months after the retailer opened there, some residents in the community are finding positives in what Ikea has brought to the community.
Best Buy has announced a series of airport kiosks/vending machines that will dispense cell phone accessories and other portable electronics. Apple has had their own iPod vending machines in airports and other locations for a few years now and this model has, seemingly, worked well for them. This similar model should also prove to be a low-cost distribution channel for Best Buy.
Finally, Customer World is discussing social media in banking and the obstacles that it faces in adoption. Interesting views on an industry that has been slow to adopt social media and why customers would be reluctant to embrace social networking in banking.
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Just took a ride to the Freehold Mall, which is the closest Apple retail location. Long line outside the store, snaking it’s way down the center court and avoiding other stores. Probably 75 people in the line when I was there. A second line, with an additional 15-20 people, is located outside of the AT&T store, located just around the bend from the Apple store.
The Asbury Park Press has more on the crowd at the Freehold location. First person got in line at 4:00PM yesterday. Read more from Lines form as gadget fans get ready to scoop up iPhones.
The buzz around this product is building and I’m really interested to see one of thees myself. It’s hard, as a techie, to not get sucked in to the hype around this. From a retail perspective, it’s really incredible to see people who are willing to camp out and spend time to get the product. These are loyal customers, and sometimes, it doesn’t seem like too many retailers or brands have customers that loyal anymore.
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This morning, Dell announced new styles of their Inspiron series of laptops that will be available in a range of colors. Available in 8 colors (pink, yellow, white, red, black, blue and espresso), the laptops will start out at $749. While this isn’t a typical retail-related post, it is interesting because Dell chose to make this announcement with the backdrop of Macy’s Herald Square.
In addition to the new laptop colors, they’ve unveiled the ultra-thin XPS M1330 laptop and have extended the Inspiron line (traditionally a laptop line for Dell) into desktop PCs and monitors. The new Inspiron desktop line will feature “clean arctic white and silver design”.
One of the secrets to Apple’s success over recent years has been in providing consumers with well designed and exciting devices. Dell has lost market share, in the PC laptop field, to HP and they are trying to reclaim it by employing a tactic similar to what has been successful for Apple. By using Macy’s, as part of the unveiling, they are trying to reach out to a fashion-forward customer (who wants a pink laptop).
More information on the Inspiron notebooks is available on the Dell website.
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Some links for today:
First off, two stories from the Consumerist. In one, an Target employee alleges that security there “mostly follows black people”. Article contains a rebuttal on most of the points from another current Target employee. As usual with the Consumerist, great comments on that article with some more interesting information.
Also from the Consumerist, some leaked internal documents from AT&T, in regards to the retail end of the iPhone launch. As the biggest technology and consumer electronics launch of this year, this will have huge implications on retail. With so many people wanting to get it, I’m interested to see how other retailers (non AT&T/Apple) react to this and try to get people to buy their products on iPhone launch day.
Yesterday’s New York Post has an article, Macy’s Margins, on the behind the scenes concerns of Macy’s regional buying officiers and what that means to the consumer.
Finally, Zumiez’s Couch Tour was in Deptford, NJ (just outside of Philadelphia). Reports are that several teenagers were hurt at the concert. But what is amazing to me is that estimates put the crowd at 2,000 to 2,500 people. Great turnout for this event. I’d imagine Zumiez is happy with those kinds of figures. More coverage from the Gloucester County Times.
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Recently, I talked about the enhanced contemporary fashion offerings at Kohl’s. Now there is more coverage about the new Intimates lines that are being launched. MediaPost provides more commentary on this launch, noting that as Kohl’s expands their offerings, Victoria Secret is cutting back their ad budget.
While talking about Kohl’s, one Akron OH woman has won a discrimination lawsuit against the retailer.
Is A Finish Line Inc. Turnaround Approaching? from Retail Stocks/Seeking Alpha. A good look, from an investment angle, on the mall-based active apparel/footwear retailer.
Finally, I enjoy this MacNN article about Sony playing catch up with Apple in the retail sector. They quote “several retail consultants” as saying that Sony “doesn’t get retail”. I completely aggree with this. Sony doesn’t produce bad products, but their retail locations don’t provide the same kind of experience you get from walking into an Apple store.
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