Comments on: Purchase from Buy.com, FedEx loses package; what can a consumer do? http://noturnonred.org/2008/11/06/purchase-from-buycom-fedex-loses-package/ Blogging the retail industry, social media, branding, and how to connect with your customer Thu, 19 Nov 2009 13:32:38 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: Tom http://noturnonred.org/2008/11/06/purchase-from-buycom-fedex-loses-package/comment-page-1/#comment-886 Tom Wed, 31 Dec 2008 18:27:25 +0000 http://noturnonred.org/?p=402#comment-886 Johnson.. I know this is a late reply, but you should try contacting the Buy.com rep on Twitter: <a href="http://twitter.com/buy_com" rel="nofollow">http://twitter.com/buy_com</a>. They were very helpful in resolving the issue this customer had with their delivery. Maybe they can help you - or help others in the future. Johnson.. I know this is a late reply, but you should try contacting the Buy.com rep on Twitter: http://twitter.com/buy_com. They were very helpful in resolving the issue this customer had with their delivery. Maybe they can help you – or help others in the future.

]]> By: Johnson Cheng http://noturnonred.org/2008/11/06/purchase-from-buycom-fedex-loses-package/comment-page-1/#comment-878 Johnson Cheng Tue, 16 Dec 2008 01:04:45 +0000 http://noturnonred.org/?p=402#comment-878 This exact same thing happened to me. I ordered a 1TB Fantom drive to be delivered before Christmas. The package never came. I went to Fedex's website and it said the package was "left at the front door. no signature required." I filed a claim with buy.com and they promptly denied it just like your case. What frustrate me are 2 things: 1) Fedex's page claims the driver delivered the package at 8:30 in the morning. But I was *at home* at that time, and they didn't knock on the door or anything to inform me the package has arrived. 2) In the Buy.com ordering process via paypal, there was not a single place that allowed me to require a signature upon delivery. (I just checked) If I was given this option, I would have taken the service. I am still currently on hold on Buy.com's customer service phone number as we speak. BTW I had to dig around the web to find buy.com's number 1-800-800-0800 (they hide it from their website). Will report back what happens next. Good luck -johnson This exact same thing happened to me. I ordered a 1TB Fantom drive to be delivered before Christmas. The package never came. I went to Fedex’s website and it said the package was “left at the front door. no signature required.” I filed a claim with buy.com and they promptly denied it just like your case.

What frustrate me are 2 things:

1) Fedex’s page claims the driver delivered the package at 8:30 in the morning. But I was *at home* at that time, and they didn’t knock on the door or anything to inform me the package has arrived.

2) In the Buy.com ordering process via paypal, there was not a single place that allowed me to require a signature upon delivery. (I just checked) If I was given this option, I would have taken the service.

I am still currently on hold on Buy.com’s customer service phone number as we speak. BTW I had to dig around the web to find buy.com’s number 1-800-800-0800 (they hide it from their website). Will report back what happens next.

Good luck
-johnson

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