No Turn On Red

New month, new day, new collection of stories from around the web that I am finding interesting:

A reminder that fulfilling promises to customers is important, and no detail is too small: Mike Wagner at Own Your Brand talks about a recent stay at a hotel that may have cost the hotel a $30,000 contract. Retailers, hotels, airlines, whoever is involved in customer service needs to remember that every customer and every detail counts.

Compete Blog looks into the question, What effect does gas prices have on consumers? Detailed looked at the traffic that two gas price watch websites get compared to the rise in gas prices. Are people really as fed up with gas prices as some people (retailers) would like us to believe?

Just how important are personalized e-mails from retailers to customers? Apparently, a new survey says that they are very important. We can’t forget how important e-mail is in the transaction cycle for retailers.

Finally, Customers are Always provides a list of 11 ways to lose customers.

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